1. Check if media file is recognized by iSedora

Drag and drop media to the program window. The Media Informer tab should display detailed information about the file.

Press 'Report issue to support@isedora.com' to open feedback form. Enter your email address and optional short description of the issue. As soon as we receive the report, the Support Team will try to resolve playback problem.

If the file is not readable, Media Informer will display 'Unrecognized media file'. This might indicate that the media file is corrupted or not supported by iSedora transcoding engine. In this case please check the playback of the file by other installed media players and let us know if it's working. 

Under About tab press 'Log messages' button to open logging window

 Please select 'Debug' level on the tool bar of the logging window

 Navigate to the problem file and try to play.

 Press 'Send log to support@isedora.com' to open feedback dialog with log messages attached.